Payment Policy
**All Reservations are pending until paid in full. Because we act as the agent for Hotels, Tour Operators, and Ground Handlers all reservations on this website must be paid in full to have the space reserved.
When you make your reservation online you receive a "Temporary Confirmation Number" and you have created a username and password for our system will first receive the temporary confirmation number. Once we have received and reviewed your reservation request we will update the system to confirmed status.
Once our agents have updated the status of your reservation request to "Confirmed" you will receive an e-mail with a link to make payment.
Following that link you will come to our payment processor which is "Pay Pal", here you will only have to enter your credit card information since our system automatically passes all of your personal information that you have provided to the pay pal system directly. If you have an existing account with Pay Pal asll you will need to do is enter the e-mail address of the account and you will be done in 2 minutes or less.
In the event that you don't have a pay pal account we urge you to verify that the information such as name, address, and particularly Zip Code are correct for the credit card you are going to use or the transaction will fail. Pay Pal uses a double verification system to guarantee against fraudulent use of credit cards.
Once the payment is made our system will send you a final confirmation with all of the hotels, tours, and transporation that you reserved. It is important that you print at least 2 copies of the confirmation and bring it with you. The good news is that if you lost your confirmation paper you can always login to the system and reprint your confirmation up to the last day of your stay.
For Questions e-mail info@cancuntravelonline.com or you can call us at the numbers below.
US TOLL FREE: 1-800-805-1557
Central New Jersey: 1-732-564-6262
Mexico Toll Free: 01-800-633-8464 | 
